Customer Care

Payment & Shipping

Currency

All prices are expressed in New Zealand dollars (NZD) exclusive of GST.

Worldwide

Shipping within NZ is free and we can deliver to International destinations. At the time of placing your order please contact us so we can advise the cost to send to an International address.

Delivery Timeframes

We deliver usually within 3-5 working days, in the event there is a delay, you will be notified via email.

Duties & taxes

All international purchases are exempt from New Zealand GST which is 15%. However, they may incur local duties and taxes in the country where the order is delivered. Local taxes and duties incurred are the responsibility of the customer.

FAQs

How long does it take to ship from NZ to Australia?

We endeavour to despatch all orders within 24 hours. Deliveries throughout NZ are expected to arrive within 3-5 working days. Once your order has been despatched we will email you a tracking number.

Are there any additional charges other than the listed price?

All international purchases are exempt from New Zealand GST which is 15%. However, they may incur local duties and taxes in the country where the order is delivered. Local taxes and duties incurred are the responsibility of the customer. In Australia you may incur a 10% GST charge but leather bags are duty free.

What is vege tanned leather?

Vegetable-tanned leather is tanned using tannin (hence the name “tanning”) and other ingredients found in vegetable matter, tree bark, and other such sources.

What is full-grain leather?

Full-Grain leather, made from the finest raw material, are clean natural hides which have not been sanded to remove imperfections. Only the hair has been removed. The grain remains in its natural state which will allow the best fibre strength, resulting in greater durability. The natural grain also has natural breathability, resulting in greater comfort for clothing. The natural Full-Grain surface will wear better than other leather. Rather than wearing out, it will develop a natural “Patina” and grow more beautiful over time.

What if i receive a faulty item?

Fibre products are produced from the finest Full Grain leathers. Please be aware that leather is a natural product and as such it is not always consistent from one piece of leather to the next. This may be evident by seeing some uneven grain finish on the surface or even with some scarring, growth marks or minor skin defects being seen. These are not faults and in fact these natural events give the product its true character and sets it apart from imitation materials. As such, Fibre will not accept returns for such defects. Please refer to refer to the Returns section.

Returns

All Fibre products are produced from the finest Full Grain leathers. Please be aware that leather is a natural product and as such it is not always consistent from one piece of leather to the next. This may be evident by seeing some uneven grain finish on the surface or even with some scarring, growth marks or minor skin defects being seen.

These are not faults and in fact these natural events give the product its true character and sets it apart from imitation materials. As such, Fibre will not accept returns for such defects.

Please note that ALL returns from online purchases will only be accepted within 14 days from date of purchase.  Goods must be returned in the original packaging and not be used. Please post your return to-

FIBRE LTD
UNIT R3, 17 Link Cres, Stanmore Bay 0932

TEL: 021 285 1898

Please be aware that you are responsible for the package being delivered to us and Fibre will not accept any liability for lost returns.

We will happily repair, replace or credit (if we can’t repair or replace) any genuinely faulty product returned to us within 6 months of purchase.  You must be able to show proof of purchase to ensure this falls within the 6-month time-frame.

Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at online@fibreltd.co.nz or mailing us at:

Fibre Ltd
PO Box 34487
Birkenhead
Auckland 0746

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our team at online@fibreltd.co.nz or by mail at:

Fibre Ltd
PO Box 34487
Birkenhead
Auckland 0746

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